网友抱怨酷航,没想到员工说:你可以把事情发布在网上,make a big hoo-ha

这是我有生以来最糟糕的经验之一。我和我的老公买了酷航TZ201从新加坡到台北的航班!本来应该是下午15:35分登机,但是不知道什么原因,班机延迟到了19:15,然而我们在19:32终于顺利登机了!

就跟平常的度假一样,当然希望有一趟美好的旅行!但是怎么知道这趟是一趟噩梦!

在离着陆前的45分钟,我的老公的手上不知道为什么突然这么的養,在四处找的情况下,终于发现了!是有虫在我们椅子上,而且大概有0.5公分这样子,但是当时我们只忙着照顾自己,根本忘记拍照存证!

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在下飞机之后,我们也跟机上的人员说了这件事!但是得到的回应是:您可以把这件事情写信到我们公司,当然他也说他会跟Scoot酷航的上层反映这件事情!

当我们打电话跟Scoot酷航反映这件事情以后,有一位菲律宾的客服名子叫”Gino”竟然跟我说:他们对这件事情没有办法做什么,只能跟我们道歉!

他还提到,如果你想把事情闹大,或者得到你们想要的回应,那你也可以把事情发布到网路平台,让大家分享出去,所以大家就不会想再坐Scoot酷航!

其实我们只是想寻求一些解决方式或者是否有保险可以求偿,但是没想到他竟然说我们可以去网路平台去分享这些事情! make a big hoo-ha ,Scoot 酷航真的这么不专业?

以上由 www.nextsingapo.com 原创翻译

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I had one of the worst flight ever. My partner and I was taking a flight TZ201 by Scoot from Taipei to Singapore which was suppose to depart at 1535. However it delayed to 1915 but we boarded the plane only at 1932.

Just like any regular planes, we want a peaceful and safe flight but it turned out to be a nightmare.

45 minutes before landing, my partners’s arm were itching like crazy. It turned out to be bed-bugs bite.

We even saw the bug itself being brown and about 0.5cm on the chair. But we were panicking and didn’t manage to take a snapshot of the bug.

Upon landing, we informed an air stewardess on the flight but she told us to write into the company regarding this matter, however she would inform Scoot on behalf of us as well.

When we called into the company regarding this issue, a Philippino customer service agent named Gino simply told us that there’s nothing we can do regarding this issue and let it go.

He even mentioned that we can simply make a fuss regarding this issue online and let people know about it despite the fact that people can avoid taking this airline again.

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We were simply seeking for a solution whether we can do an insurance claim etc. but he mentioned that we can go online and spread the word, make a big hoo-ha about this issue. How unprofessional.

Is there anything we can do about it?

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